Effective Date: 09/14/2026
Last Updated: 09/14/2026
Turpen & Associates (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (turpeninsurancelubbock.com), contact us, or interact with us regarding insurance products and services.
By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
- Name, address, email address, and phone number
- Insurance-related details (vehicle information, property details, business information, claims history, etc.) when you request a quote, apply for coverage, or ask us to service a policy
- Any other information you choose to provide through contact forms, email, phone, or text message
Information collected automatically
- IP address, browser type, device information, and pages visited on our website
- Cookies and similar tracking technologies (see Cookies section below)
Information related to text messaging (SMS)
- Mobile phone number when you opt in to receive text messages from us
- Records of your consent and any opt-out requests
2. How We Use Your Information
We use the information we collect to:
- Provide insurance quotes, bind coverage, and service your policies
- Respond to your questions and requests
- Send policy-related communications, claims updates, and service notices
- Improve our website and customer experience
- Comply with legal and regulatory requirements
- Send text messages you have consented to receive (see SMS section below)
3. Text Messaging (SMS) Communications
If you provide your mobile phone number and consent to receive text messages, we may send you messages related to:
- Policy questions or updates
- Claims status
- Service or administrative notices
- Occasional customer care communications
Message frequency varies. Message and data rates may apply.
Consent is not a condition of purchasing any insurance product or service.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.
Important: Mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We only share this information with our SMS service provider as necessary to deliver the messages you have consented to receive.
4. How We Share Your Information
We do not sell your personal information.
We may share information in the following limited circumstances:
- With insurance carriers and underwriters as needed to quote, bind, or service your coverage
- With service providers who assist us (for example, our SMS messaging provider, website hosting, or IT support), under confidentiality obligations
- When required by law, regulation, legal process, or to protect our rights or the safety of others
- In connection with a business transfer (such as a merger or sale of assets), subject to appropriate protections
We do not share mobile phone numbers or SMS opt-in/consent data with third parties for their marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website features.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information we maintain. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may:
- Opt out of marketing text messages by replying STOP
- Request access to or correction of the personal information we hold about you
- Ask us to update or delete certain information (subject to legal and regulatory record-keeping requirements)
To exercise these rights, contact us using the information below.
8. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Turpen & Associates
3417 73rd St, Suite 74
Lubbock, TX 79423
Phone: (806) 416-7265
Email: service@turpeninsurancelubbock.com